Terms of Service

1. Who we are and these terms

These Terms of Service form a binding contract between you and Autothink Group Limited (company no. 13994278), trading as AutoToast, registered office Moss Bridge House, Moss Bridge Road, Rochdale, OL16 5EA, United Kingdom ("AutoToast", "we", "us"). Contact us at info@autotoast.com.

They apply to every service we provide: shared WordPress hosting, cloud servers, AutoToast Render servers, AutoToast Boost and CDN, migrations, backups, the AI assistant (Tom) and any related add-ons (the "Services"). Our Acceptable Use Policy, Refund & Cancellation Policy, Privacy Policy, Service Level & Backups policy, Data Processing Agreement and, for Render, the Render Service Terms form part of these terms.

By creating an account or placing an order you confirm you have read and accept these terms. If you act for a business, you confirm you are authorised to bind it.

2. Business and consumer customers

Our Services are designed for businesses, agencies and professionals. If you are a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that nothing in these terms takes away.

Where these terms limit our liability or your remedies, those limits apply in full to business customers and only as far as the law allows to consumers.

3. Your account

You must be at least 18, give accurate details and keep them up to date. You are responsible for everything done through your account, including by team members and API keys you create.

Keep your password and two-step sign-in secure and tell us straight away at info@autotoast.com if you think your account has been accessed without permission.

We may refuse an order or account at our discretion, including where we cannot verify identity or payment, or suspect fraud or abuse.

4. Orders, prices and payment

Prices are shown in pounds sterling on our website and order pages. A contract for a Service starts when we confirm your order and your first payment succeeds.

Services are billed in advance, monthly or yearly, by card through our payment processor Stripe. You authorise us to charge your saved payment method at each renewal.

We are not currently registered for VAT, so no VAT is charged. If we become VAT registered, VAT will be added at the applicable rate from your next renewal and shown on your invoice.

Usage-based charges (for example extra CDN bandwidth beyond your allowance) are billed in arrears at the rates shown at the time of use.

If a payment fails we will tell you and retry. If it still fails after 7 days we may suspend the Service, and after 30 days we may terminate it and delete its data.

We may change prices for future billing periods by giving you at least 30 days' notice by email. If you do not accept the change you may cancel before it takes effect.

5. Automatic renewal and cancellation

Subscriptions renew automatically at the end of each billing period for the same period unless you cancel. We send a reminder before yearly renewals.

You can cancel at any time from your account. Cancellation stops the next renewal; the Service stays active until the end of the period you have paid for. See our Refund & Cancellation Policy.

6. Providing the Services

We will provide the Services with reasonable skill and care. Our uptime target and backup arrangements are described in the Service Level & Backups policy.

We may carry out planned maintenance, usually with notice, and emergency maintenance without notice where needed to protect the Services or other customers.

We may change or improve the Services, provided the change does not materially reduce the core Service you have paid for. Features shown as "coming later" are not part of your contract until released.

Shared hosting resources (CPU, memory, disk, processes, bandwidth) are subject to the limits of your plan and the fair-use rules in the Acceptable Use Policy.

7. Your content and responsibilities

You keep all rights in the websites, files, databases, videos and other material you or your users upload ("Your Content"). You grant us a licence to host, copy, transmit, back up and process Your Content only as needed to provide the Services.

You are responsible for Your Content, its legality, your website's own terms and privacy notice, keeping your plugins, themes and credentials secure, and complying with laws that apply to you, including data protection and consumer law.

You must keep your own independent copy of Your Content. Our backups are a convenience, not a substitute for your own records.

8. Domains, DNS and email

Unless we say otherwise, you remain responsible for your domain registration and DNS. We do not currently host email; changing DNS to point at AutoToast must not remove your existing email records.

9. AI assistant

Tom, our AI assistant, can read site information and propose changes. No change is made to your site unless you or an authorised user approve it. AI output may be inaccurate; you are responsible for reviewing proposals before approving them.

10. Suspension

We may suspend all or part of a Service immediately, where reasonable, if: you breach the Acceptable Use Policy; your site is compromised or threatens our network or other customers; payment is overdue; we are required to by law, a court or a regulator; or we reasonably suspect fraud. We will tell you why and, where possible, give you a chance to fix the problem first.

11. Termination

You may end the contract by cancelling as described above. We may end the contract by giving you at least 30 days' notice, or immediately if you seriously or repeatedly breach these terms, or become insolvent.

When a Service ends, we keep Your Content for 14 days so you can download it, after which it and its backups are permanently deleted on our normal backup rotation (up to 30 days). Cloud and Render servers are destroyed when the Service ends.

12. Intellectual property

We and our licensors own the AutoToast platform, software, brand, the AutoToast Connector plugin and documentation. We grant you a non-exclusive, non-transferable right to use them during your subscription only to use the Services.

13. Our liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

For business customers: we are not liable for loss of profits, revenue, business, goodwill, anticipated savings or data (except our obligation to make reasonable efforts to restore available backups), or for any indirect or consequential loss. Our total liability arising from or in connection with the contract in any 12-month period is limited to the fees you paid us for the affected Service in the 12 months before the event giving rise to the claim.

For consumers: we are responsible for loss you suffer that is a foreseeable result of our breach or failure to use reasonable care, but not for losses that were not foreseeable or for business losses.

14. Your indemnity (business customers)

If you are a business, you will compensate us for reasonable losses, costs and third-party claims arising from Your Content or your breach of the Acceptable Use Policy.

15. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including failures of data centres, networks, power, upstream providers or third-party services, cyber-attacks we could not reasonably prevent, or government action. We will tell you and take reasonable steps to limit the effect.

16. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email. Continuing to use the Services after the change means you accept it; otherwise you may cancel before it takes effect.

17. Complaints, law and courts

Please contact us first at info@autotoast.com — see our Complaints & Contact page.

These terms and any dispute or claim (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers living in Scotland or Northern Ireland may bring proceedings in their local courts.

If any part of these terms is found unenforceable, the rest remains in force. You may not transfer your rights without our consent; we may transfer ours to a company that takes over our business with notice to you. No third party has rights under these terms.