Refund & Cancellation Policy

Cancel any time

You can cancel any subscription at any time from Services or Billing in your AutoToast account, or by emailing info@autotoast.com. Cancelling stops the next renewal. Your service stays active until the end of the period you have already paid for.

No refunds for time already paid

Because hosting, cloud servers and Render servers are set up and reserved for you as soon as you order, payments are non-refundable and we do not give refunds or credits for partly used billing periods, unused resources, downgrades or early cancellation, except where the law requires it or as set out below.

Your 14-day cancellation right (consumers)

If you are a consumer, the law usually gives you 14 days from your order to cancel a service contract. When you order, you expressly ask us to start providing the service immediately and acknowledge that you lose the right to cancel once the service has been fully provided.

If you cancel within the 14 days, we will refund what you paid less a proportionate amount for the service already provided up to the time you told us you were cancelling. To use this right, email info@autotoast.com with your account email and order details within 14 days of ordering.

When we will refund

We will refund you if you are charged in error (for example a duplicate charge), if we cannot provide a Service you have paid for, or if we end your contract without cause before the end of a paid period — in that case we refund the unused part.

Where we fail to meet our uptime target, service credits apply as described in the Service Level & Backups policy instead of refunds.

Usage charges and add-ons

Usage charges (such as extra CDN bandwidth) are for usage already delivered and are not refundable. Add-ons such as Boost follow the same rules as the plan they are attached to.

Chargebacks

Please contact us before raising a dispute with your bank — we usually resolve billing problems quickly. Services may be suspended while a chargeback is open.